Contact information
Contact Information
Envilune is here to help with questions about orders, shipping, returns, sizing, products, payments, or general support.
Customer Support
Email: support@envilune.com
Business hours: Monday to Friday, 9:00 AM to 6:00 PM GMT, excluding Portuguese public holidays.
We aim to reply within 24 to 48 business hours. Response times may be longer during public holidays, product launches, promotional events, or high-volume periods.
Business Information
Store and website operator: Envilune
Website: https://envilune.com
Business address: Rua 5 de Outubro, n.º 2, Mansão do Passeio, CW 01, 7580-128 Alcácer do Sal, Setúbal, Portugal
Contact email: support@envilune.com
Order Support
For faster assistance, please include your full name, order number, the email address used at checkout, and a clear description of your request.
If your request concerns a damaged, defective, missing, or incorrect item, please also include clear photographs or videos of the item, packaging, and shipping label.
Returns and Refunds
Before returning an item, contact support@envilune.com and wait for return instructions.
Please do not send products to our business address unless Envilune has confirmed in writing that it is the correct return address for your order. Return destinations may vary depending on the product and customer location.
Sizing Help
Product pages may include size charts, garment measurements, material information, and fit notes. If you are unsure about sizing, contact us before ordering at support@envilune.com.
Privacy Requests
For requests relating to access, correction, deletion, portability, objection, withdrawal of consent, or marketing preferences, contact support@envilune.com.
Last updated: 14 July 2026