Contact information
Contact Information
We’re here to help with questions about your order, delivery, returns, products, or anything else related to shopping with Envilune.
Customer Support
Email: support@envilune.com
Business hours: Monday to Friday, 9:00 AM to 6:00 PM Brasília Time (UTC-3), excluding applicable public holidays.
We aim to respond within 24–48 business hours.
During holidays, promotional periods, or unusually high-volume periods, response times may occasionally be longer.
Business Information
Trading name: Envilune
Website: https://envilune.com
Email: support@envilune.com
Envilune is an independently operated online retail business operated by Enzo Arthur Krieger, specialising in home décor, decorative lighting, home accessories, textiles, organisation, and related home and living products.
Operator:
Enzo Arthur Krieger
Operating address:
Rua João Luiz Gonzaga, 175
Centro, Brusque - SC
88350-270
Brazil
Portuguese Tax Representation
For tax compliance purposes, Enzo Arthur Krieger is registered in Portugal as a non-resident taxpayer and maintains an appointed fiscal representative.
Fiscal representative:
Cloudsenjoy Consulting & Coworking Lda
Fiscal representation address:
Rua 5 de Outubro, n.º 2
Mansão do Passeio, CW 01
7580-128 Alcácer do Sal
Portugal
The Portuguese address is associated with fiscal representation and is not Envilune’s principal operating address, fulfilment centre, or standard customer return address.
Order Support
For faster assistance with an existing order, please include:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your request
If your order arrived damaged, defective, incomplete, or incorrect, please also include clear photographs of the product, packaging, and shipping label where possible.
Product Questions
If you would like help before ordering, including questions about dimensions, materials, colour, finish, compatibility, included components, or product specifications, contact:
Providing the product name or product link will help us assist you more quickly.
Returns & Refunds
Please contact us before returning any product.
Return destinations may vary depending on the product, fulfilment location, and customer destination.
Do not send products to our operating address or Portuguese fiscal representation address unless our support team has confirmed in writing that it is the correct return address for your order.
For complete eligibility, conditions, return costs, and refund information, please refer to our Refund and Return Policy.
Privacy Requests
For requests relating to your personal information, including access, correction, deletion, portability, objection, or withdrawal of consent, contact:
Last updated: September 2026