Contact information
We are here to help.
For questions about orders, shipping, returns, sizing, products, or general support, please contact Envilune Customer Care.
Customer Support
Email: support@envilune.com
Business Hours
[Monday–Friday, 9:00 AM–5:00 PM, Time Zone]
We aim to respond to customer inquiries within 24–48 business hours.
Please note that response times may be longer during weekends, public holidays, product launches, or high-volume periods.
Order Support
For faster assistance, please include:
- Your full name;
- Your order number;
- The email address used at checkout;
- A clear description of your request;
- Photos or videos, if your inquiry relates to a damaged, defective, or incorrect item.
Returns and Refunds
For return or refund requests, please contact:
Sizing Help
If you are unsure about sizing, please contact us before placing your order.
Product pages may include size charts, garment measurements, and fit notes. Customers are responsible for reviewing this information before purchasing.
For sizing help, contact:
Privacy Requests
For privacy-related requests, data access, deletion, correction, or marketing opt-out questions, please contact:
Business Information
Store name: Envilune
Email: support@envilune.com
Please do not send returns to our business address unless we have provided return instructions and confirmed the correct return address.