Shipping policy
Shipping Policy
At Envilune, we aim to make your order experience clear and reliable from checkout to delivery.
This Shipping Policy explains our processing times, estimated delivery times, shipping options, tracking, customs, and other important delivery information.
1. Shipping Destinations
Envilune ships internationally to the countries and regions currently available during checkout.
Available shipping methods, prices, currencies, and delivery estimates may vary depending on the destination.
If your country or region is available during checkout and the checkout can be completed successfully, shipping is currently available to that destination.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding applicable public holidays.
Orders placed on weekends, public holidays, or after the applicable processing cut-off may begin processing on the next available business day.
During holidays, promotional periods, unusually high order volumes, or unexpected operational disruptions, processing may occasionally take longer.
3. Shipping Options and Estimated Delivery
After the order has been processed and dispatched, the following estimated delivery windows generally apply:
Standard Shipping: 7–11 business days after dispatch.
Express Shipping: 5–8 business days after dispatch, where available.
These estimates apply after dispatch and are separate from the normal 1–3 business day order processing period.
Business days are Monday through Friday and exclude weekends and applicable public holidays.
The shipping options and charges available for a customer’s destination are displayed during checkout.
Order Cut-Off Time
Our daily order cut-off time is 12:00 AM Brasilia Standard Time (São Paulo)
Orders placed after the cut-off time are considered received on the next business day for processing purposes.
4. Shipping Costs
Standard Shipping: Free for eligible destinations shown at checkout.
Express Shipping: The applicable Express Shipping fee is displayed at checkout before payment where this option is available.
The amount displayed during checkout is the shipping rate applicable to the selected shipping method and destination.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take up to 72 hours after dispatch confirmation to become active while the carrier registers and processes the shipment.
6. Delivery Estimates
Delivery times are estimates rather than guarantees.
Delays may occur because of customs inspections, carrier disruption, severe weather, public holidays, incorrect or incomplete delivery information, remote delivery locations, transport disruptions, or circumstances outside Envilune’s reasonable control.
A delayed tracking update does not necessarily mean that a shipment has been lost.
7. Customs, Duties, and Import Charges
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country.
Depending on the destination and checkout configuration, applicable taxes or duties may be included in the displayed price or calculated and displayed during checkout.
Any applicable amount collected during checkout will be visible before payment is completed.
Charges imposed directly by customs authorities or other third parties that are not collected during checkout may remain the responsibility of the recipient where permitted by law.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout, including apartment numbers, postal codes, and any other information required for successful delivery.
If you notice an error in your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Envilune is not responsible for delivery delays or additional costs caused by incorrect or incomplete information provided by the customer, except where applicable law requires otherwise.
9. Multiple Packages
Some orders may be shipped in more than one package because of product availability, fulfilment location, product size, or carrier requirements.
If an order is divided into multiple shipments, customers may receive more than one tracking number.
There is no additional charge solely because an order is delivered in multiple packages unless clearly communicated in advance.
10. Failed Delivery and Returned Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or unsuccessful delivery attempts, contact us so we can review the available options.
Additional shipping or reshipping costs may apply where the failed delivery was caused by circumstances attributable to the recipient and where permitted by applicable law.
11. Lost, Damaged, or Missing Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, and the local carrier where appropriate.
If a package arrives damaged, or if a product is missing or incorrect, contact:
Please provide your order number and clear photographs of the packaging and product where applicable.
Claims are reviewed individually based on tracking information, carrier records, and the evidence available.
12. Changes and Cancellations
We begin processing orders shortly after they are placed.
Changes and cancellations cannot be guaranteed once processing or fulfilment has begun.
If you need assistance, contact us as soon as possible.
If cancellation is no longer possible, you may request a return after delivery in accordance with our Refund and Return Policy.
13. Contact
For questions about shipping, tracking, or delivery:
Email: support@envilune.com
Business hours: Monday to Friday, 9:00 AM to 6:00 PM Brasília Time (UTC-3), excluding applicable public holidays.
Last updated: September 2026