Shipping Policy

At Envilune, we aim to make your order experience clear and reliable from checkout to delivery. This Shipping Policy explains our processing times, delivery options, tracking, and other important shipping information.

Shipping Destinations

Envilune ships internationally to the countries and regions available during checkout. Available shipping methods, prices, currencies, and estimated delivery times may vary depending on the destination.

If your country or region is available in the country selector and you can complete checkout successfully, shipping is currently available to your address.

Order Processing

Orders are normally processed within 1 to 3 business days after payment is successfully confirmed.

Orders are processed from Monday through Friday, excluding public holidays. Orders placed after our daily cut-off time, on weekends, or on public holidays begin processing on the next available business day.

During high-demand periods, promotional events, holidays, or unexpected operational disruptions, processing may take slightly longer. Any significant delay affecting your order will be communicated whenever possible.

Shipping Options and Estimated Delivery

The following estimated delivery windows are displayed during checkout:

Standard Shipping: 7 to 11 business days.

Express Shipping: 5 to 8 business days.

These delivery estimates represent the expected total time from order confirmation to delivery and include both order processing and shipping transit time.

Business days are Monday through Friday, excluding weekends and public holidays. The exact delivery estimate and shipping cost applicable to your destination are shown at checkout before payment is completed.

Shipping Costs

Standard Shipping: Free for eligible destinations shown at checkout.

Express Shipping: The applicable express shipping fee is displayed at checkout before payment.

The amount shown at checkout is the final shipping rate applicable to the selected shipping method and delivery destination.

Order Cut-Off Time

Our daily order cut-off time is 12:00 AM Brasilia Standard Time (São Paulo)

Orders placed after the cut-off time are considered received on the next business day for processing purposes.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number and a link to follow the delivery.

Please allow up to 72 hours after receiving the shipping confirmation for tracking information to become active, as carriers may need time to register the shipment in their system.

Delivery Estimates

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect or incomplete addresses, remote delivery locations, or circumstances outside Envilune's reasonable control.

A shipment being delayed does not necessarily mean that it has been lost. Tracking information may also take several days to update while an order is moving between carrier facilities.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Envilune does not control customs authorities and cannot predict the amount of any duties, taxes, or import fees that may apply.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout, including apartment numbers, postal codes, and any other information required for successful delivery.

Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Envilune is not responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

Multiple Packages

Some orders may be shipped in more than one package because of product availability, fulfillment location, package size, or carrier requirements.

If your order is divided into multiple shipments, you may receive more than one tracking number. There is no additional shipping charge solely because an order is delivered in separate packages.

Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, please contact us so we can review the available options.

Additional shipping charges may apply when reshipment is requested for reasons attributable to the recipient.

Lost, Damaged, or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, building reception, and the local carrier before contacting us.

If your package arrives damaged, or if an item is missing, contact us as soon as possible and include your order number, a description of the issue, and clear photographs of the package and product when applicable.

Claims are reviewed individually based on the tracking information, carrier records, and evidence provided.

Changes and Cancellations

We begin processing orders shortly after they are placed. Changes or cancellations cannot be guaranteed once processing has started.

If you need assistance, contact us immediately. If the order can no longer be changed or cancelled, you may need to follow the applicable return procedure after delivery.

Contact Us

For questions about shipping, tracking, or delivery, contact our support team:

Email: support@envilune.com

Please include your order number so we can assist you more efficiently.

Last updated: July 19, 2026.