Terms of service
Terms of Service
These Terms of Service govern access to and use of the Envilune website, products, checkout, content, customer account features, and related services.
By accessing the website or placing an order, you agree to these Terms.
Mandatory consumer rights remain unaffected.
1. Store Information
Trading name: Envilune
Website: https://envilune.com
Email: support@envilune.com
Envilune is an independently operated online retail business operated by:
Enzo Arthur Krieger
Operating address:
Rua João Luiz Gonzaga, 175
Centro, Brusque - SC
88350-270
Brazil
For tax compliance purposes, the operator maintains fiscal representation in Portugal.
Fiscal representative:
Cloudsenjoy Consulting & Coworking Lda
Fiscal representation address:
Rua 5 de Outubro, n.º 2
Mansão do Passeio, CW 01
7580-128 Alcácer do Sal
Portugal
The Portuguese address is used for fiscal representation purposes and is not the standard customer return address.
2. Eligibility
By using this website, you confirm that you have the legal capacity to enter into a contract or are using the website with any consent required under applicable law.
3. Products and Product Information
Envilune sells home décor, decorative lighting, home accessories, wall décor, tableware, soft furnishings, seasonal décor, organisation products, and related home and living goods.
We aim to present colours, materials, dimensions, finishes, photographs, included components, and product descriptions accurately.
Minor differences may occur because of photography, lighting, screen settings, material characteristics, manufacturing tolerances, and product updates.
Information shown on the individual product page forms part of the product description.
4. Dimensions and Product Specifications
Customers should review product dimensions, materials, colour, finish, included components, care information, and relevant specifications before ordering.
Minor manufacturing and material variations may occur.
Products unsuitable because of dimensions, colour, finish, style preference, or another personal preference may be returned subject to our Refund and Return Policy.
5. Orders and Contract Formation
Submitting an order represents an offer to purchase.
An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.
The contract is formed when the order is accepted or dispatched, subject to applicable law.
Customers must provide complete and accurate billing, shipping, contact, and payment information.
We may refuse or cancel an order for legitimate reasons including suspected fraud, payment failure, pricing errors, product availability issues, legal restrictions, unavailable delivery services, or genuine technical errors.
Any payment collected for an order that we cancel will be refunded where applicable.
6. Prices, Currency, and Payment
Prices are displayed in the currency selected on the website or shown during checkout.
The final product price, available discount, shipping cost, taxes, duties, and other applicable charges collected through checkout will be displayed before the order is submitted.
Payments are processed through authorised third-party payment providers.
Envilune does not directly store full payment card details.
Currency conversion or foreign transaction fees independently charged by the customer’s bank or payment provider are outside Envilune’s control.
7. Taxes, Customs, and Import Charges
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, handling charges, or other destination-specific charges.
Depending on the destination and checkout configuration, applicable amounts may be included in product pricing or calculated during checkout.
Any applicable amount collected through checkout will be displayed before payment is completed.
Charges imposed directly by customs authorities or other third parties and not collected by Envilune may remain the responsibility of the recipient where permitted by law.
8. Shipping and Delivery
Orders are normally processed within 1–3 business days after payment confirmation.
After dispatch:
Standard Shipping: estimated delivery within 7–11 business days after dispatch.
Express Shipping: estimated delivery within 5–8 business days after dispatch, where available.
Processing time and transit time are separate.
Delivery dates are estimates rather than guarantees unless expressly stated otherwise.
Customs processing, carrier disruption, public holidays, weather conditions, incorrect addresses, remote delivery areas, or circumstances outside Envilune’s reasonable control may cause delays.
Full shipping information is available in our Shipping Policy.
9. Returns, Withdrawal, and Refunds
Eligible return requests must generally be submitted within 14 calendar days after delivery.
Eligibility conditions, exclusions, damaged products, return costs, exchange procedures, and refunds are described in our Refund and Return Policy.
Consumers may also have additional statutory rights depending on their jurisdiction.
Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
10. Promotions and Discount Codes
Promotions may be subject to eligibility requirements, time limits, minimum purchase values, eligible products, countries, customer groups, or usage restrictions.
Unless otherwise stated, promotional codes must be applied before completing checkout.
Promotions may not be combined unless expressly permitted.
We may correct or withdraw promotions affected by genuine technical errors, abuse, or incorrect configuration, subject to applicable law.
11. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and notifying us of suspected unauthorised access.
12. Reviews and Customer Content
Customer reviews and submitted content must reflect genuine experiences and must not be fraudulent, misleading, unlawful, abusive, infringing, or otherwise prohibited.
We may moderate customer-submitted content for authenticity, relevance, privacy, and compliance.
13. Intellectual Property
The Envilune name, website content, graphics, photographs, videos, logos, layouts, text, product names, and design elements are owned by or licensed to Envilune.
Unauthorised commercial reproduction or use is prohibited except where applicable law permits.
14. Prohibited Uses
You may not use the website to commit fraud, violate applicable law, introduce malware, interfere with website security, infringe intellectual property or privacy rights, submit false information, make unauthorised transactions, or intentionally disrupt website operation.
15. Website Availability and Errors
We may update, maintain, modify, or temporarily suspend parts of the website where reasonably necessary.
We cannot guarantee uninterrupted or completely error-free website availability.
Genuine product, pricing, availability, typographical, or technical errors may be corrected, subject to applicable consumer law.
16. Legal Guarantees and Liability
Products are supplied subject to mandatory legal conformity guarantees and consumer protections applicable to the transaction.
Nothing in these Terms excludes liability or statutory rights that cannot legally be excluded.
17. Events Outside Our Control
We are not responsible for delay or failure caused by circumstances outside our reasonable control, including natural disasters, customs delays, major carrier disruption, strikes, war, government action, public health emergencies, severe weather, or significant technical failures.
This does not remove any mandatory remedy available to customers under applicable law.
18. Governing Law and Disputes
These Terms are governed by Portuguese law to the extent legally applicable.
If you are a consumer, this choice does not remove mandatory consumer protections granted by the laws applicable in your country of residence.
For complaints, contact:
We will attempt to resolve concerns before further dispute procedures are pursued.
19. Changes to These Terms
We may update these Terms for legal, regulatory, security, operational, or business reasons.
The version applicable to an order is generally the version available at the time the order is placed unless applicable law requires otherwise.
20. Contact
For questions regarding these Terms:
Email: support@envilune.com
Customer service is available Monday to Friday, 9:00 AM to 6:00 PM Brasília Time (UTC-3), excluding applicable public holidays.
Last updated: September 2026