Terms of service
Terms of Service
These Terms of Service govern access to and use of the Envilune website, products, checkout, content, customer account features, and related services.
By using the website or placing an order, you agree to these Terms. Mandatory consumer rights remain unaffected.
1. Store Information
Trading name: Envilune
Website: https://envilune.com
Email: support@envilune.com
Business address: Rua 5 de Outubro, n.º 2, Mansão do Passeio, CW 01, 7580-128 Alcácer do Sal, Setúbal, Portugal
2. Eligibility
By using the website, you confirm that you have legal capacity to enter into a contract or that you are using the website with the authorization of a parent or legal guardian where required.
3. Products and Product Information
Envilune sells women’s loungewear, sleepwear, robes, cardigans, slippers, intimate basics, soft accessories, and related lifestyle products.
We aim to present colors, materials, measurements, photographs, and descriptions accurately. Colors and textures may vary slightly because of lighting, photography, screen settings, fabric batches, and manufacturing tolerances.
Information displayed on the individual product page, including material composition, included pieces, care instructions, size information, and fit notes, forms part of the product description.
4. Size and Fit
Customers should review the product’s size chart, garment measurements, fit notes, stretch information, and description before ordering.
Size guides are intended to assist selection but do not guarantee the same fit for every body type or preference.
An item ordered in an unsuitable size may be returned within the applicable return period if it meets the return conditions. Size-related return shipping costs are the customer’s responsibility.
This does not affect rights relating to damaged, defective, incorrectly labeled, or incorrect goods, or other mandatory consumer rights.
5. Orders and Contract Formation
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily constitute acceptance.
The sales contract is formed when we confirm acceptance or dispatch the order, subject to applicable law.
You must provide complete and accurate billing, shipping, contact, and payment information.
We may refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, pricing error, unavailable delivery service, legal restrictions, or an obvious product or inventory error.
If payment has already been collected for a cancelled order, it will be refunded.
6. Prices, Currency, and Payment
Prices are shown in the currency selected on the website or displayed at checkout.
The final price, available discounts, shipping cost, taxes, and any other applicable charges will be presented before the order is submitted.
Payments are processed by authorized third-party payment providers. Envilune does not directly store full payment card details.
Currency conversion or foreign transaction fees charged by a customer’s bank or payment provider are outside our control.
7. Taxes, Customs, and Import Charges
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, or local charges.
Unless checkout clearly states that these charges are included, they are the customer’s responsibility. Customers should review local import rules before ordering.
8. Shipping and Delivery
Orders are normally processed within 1 to 3 business days after payment confirmation.
- Free Shipping: estimated delivery within 7 to 11 business days after dispatch.
- Express Shipping: estimated delivery within 5 to 8 business days after dispatch.
Delivery dates are estimates rather than guarantees unless expressly stated otherwise.
Customs processing, carrier disruptions, public holidays, weather, incorrect addresses, remote delivery areas, and events outside our reasonable control may cause delays.
9. Returns, Withdrawal, and Refunds
Eligible return requests must be made within 14 days of delivery. Conditions, exclusions, return costs, damaged items, and refund processing are described in our Refund Policy.
Consumers in the European Union generally have a statutory 14-day right of withdrawal for eligible distance purchases.
Nothing in these Terms limits mandatory withdrawal, conformity, guarantee, or other consumer rights.
10. Promotions and Discount Codes
Promotions may be subject to additional conditions, including dates, minimum spending, eligible products, countries, customer groups, or usage limits.
Unless stated otherwise, discount codes must be applied before checkout, cannot be applied retrospectively, and cannot be combined.
We may correct or withdraw a promotion affected by an obvious error, abuse, or technical malfunction, subject to applicable law.
11. Customer Accounts
If you create an account, you are responsible for keeping your login details confidential and for notifying us promptly of suspected unauthorized access.
12. Reviews and Customer Content
Reviews and other customer content must reflect genuine experiences and must not be unlawful, misleading, abusive, infringing, or fraudulent.
Where permitted by law, content voluntarily submitted to Envilune may be displayed or used to operate and promote the store.
We may moderate content for relevance, authenticity, privacy, and compliance, but we will not materially alter the meaning of a genuine review.
13. Intellectual Property
The Envilune name, website content, product names, text, images, videos, graphics, logos, layouts, and design elements are owned by or licensed to Envilune.
No content may be reproduced, modified, distributed, sold, or commercially used without prior written permission, except where applicable law permits.
14. Prohibited Uses
You may not use the website to commit fraud, violate applicable law, infringe intellectual property or privacy rights, introduce malware, interfere with security, submit false information, make unauthorized transactions, or disrupt the operation of the website.
15. Website Availability and Errors
We may maintain, update, suspend, or modify parts of the website when reasonably necessary. We do not guarantee uninterrupted or error-free access.
We may correct genuine typographical, pricing, product, or technical errors, subject to applicable consumer law.
16. Legal Guarantees and Liability
Products are supplied with any mandatory legal conformity guarantees applicable to the sale.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, defective products where liability cannot be excluded, or mandatory consumer rights.
To the extent permitted by law, Envilune is not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.
17. Events Outside Our Control
We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, carrier disruption, customs delays, strikes, war, civil unrest, public health emergencies, government actions, or major technical failures.
This does not remove any remedy that applicable law gives the customer.
18. Governing Law and Disputes
These Terms are governed by the laws of Portugal.
If you are a consumer, this choice does not remove mandatory protections granted by the law of your country of residence.
For complaints, contact support@envilune.com so that we can attempt to resolve the matter. Consumers may also use the courts or competent alternative dispute resolution bodies available under applicable law.
19. Changes to These Terms
We may update these Terms for legal, operational, security, or business reasons.
The version applicable to an order is the version available when that order is placed, unless a mandatory legal change requires otherwise.
20. Contact
For questions about these Terms, email support@envilune.com.
Customer service is available Monday to Friday, from 9:00 AM to 6:00 PM GMT, excluding Portuguese public holidays.
Last updated: 14 July 2026