Terms of service
Welcome to Envilune.
These Terms of Service (“Terms”) govern your access to and use of our website, products, services, checkout, content, and any related features operated by Envilune (“Envilune,” “we,” “us,” or “our”).
By visiting our website or purchasing from us, you agree to these Terms. If you do not agree, please do not use our website.
1. Store Information
Store name: Envilune
Email: support@envilune.com
2. Eligibility
By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.
3. Our Products
Envilune sells women’s loungewear, sleepwear, intimate basics, soft accessories, and related lifestyle products.
We aim to display product colors, textures, measurements, and details as accurately as possible. However, colors may vary depending on screen settings, lighting, photography, and device display.
Product descriptions, availability, pricing, and promotions may change without notice.
4. Product Fit, Size Guide & Sizing Responsibility
Each product page may include a size chart, garment measurements, fit notes, or sizing recommendations. Customers are responsible for reviewing this information before placing an order.
Sizing may vary depending on fabric, cut, stretch, and style. Product measurements are provided to help customers make an informed decision, but they do not guarantee a perfect fit for every body type or personal preference.
If a customer selects the wrong size and requests a return or exchange, any related return shipping, reshipping, handling, or size exchange fees may be the customer’s responsibility, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
If you are unsure about your size, please contact us at support@envilune.com before placing your order.
5. Orders
When you place an order, you agree that:
- All information provided is accurate and complete;
- You are authorized to use the selected payment method;
- The shipping address is correct;
- You understand that order confirmation does not guarantee acceptance.
We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect pricing, inventory errors, payment issues, shipping restrictions, or violation of these Terms.
6. Pricing and Currency
Prices are displayed in the currency shown at checkout.
Currency conversion rates may vary depending on your payment provider, card issuer, or Shopify’s currency conversion tools.
Prices do not always include taxes, duties, customs fees, import charges, brokerage fees, or local fees unless clearly stated at checkout.
7. Taxes, Duties, and Customs
For international orders, your country may charge customs duties, import taxes, VAT, handling fees, brokerage fees, or other local charges.
Unless stated otherwise at checkout, customers are responsible for any applicable import duties, taxes, customs charges, or local fees.
Envilune is not responsible for delays caused by customs processing.
If a package is refused due to unpaid duties, taxes, or customs fees, any refund may be reduced by shipping costs, return fees, carrier fees, customs fees, or handling costs, where permitted by applicable law.
8. Payment
We accept the payment methods shown at checkout.
Payments are processed by third-party payment providers. We do not directly store full credit card information.
By placing an order, you authorize the payment provider to charge the total amount shown at checkout.
9. Shipping and Delivery
Shipping times, carriers, and costs are described in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated.
Envilune is not responsible for delays caused by customs, weather, carrier disruptions, incorrect addresses, failed delivery attempts, force majeure events, or circumstances outside our control.
10. Returns and Refunds
Returns, refunds, exchanges, damaged items, cancellations, and size-related returns are governed by our Return & Refund Policy.
Your statutory consumer rights are not limited by our store policy.
11. Promotions and Discount Codes
Promotions, discounts, and coupon codes may be subject to additional terms.
Discount codes:
- Must be used before checkout completion;
- Cannot be applied retroactively;
- May not be combined unless stated;
- May expire at any time;
- May be limited to certain products, regions, customers, or order values.
We reserve the right to modify, suspend, or cancel promotions at any time.
12. Gift Cards
Gift cards, if offered, are non-refundable unless required by law.
Gift cards cannot be exchanged for cash and must be used according to the terms provided at purchase.
13. Account Registration
You may create an account to manage orders and customer information.
You are responsible for maintaining the confidentiality of your account login details and for all activity under your account.
Please notify us immediately if you suspect unauthorized use.
14. User Content and Reviews
If you submit reviews, photos, comments, testimonials, or other content, you grant Envilune a non-exclusive, worldwide, royalty-free right to use, reproduce, display, edit, publish, and share that content for business, marketing, and promotional purposes, where permitted by law.
You agree not to submit content that is false, misleading, abusive, offensive, unlawful, infringing, or harmful.
We reserve the right to remove or edit user content at our discretion.
15. Intellectual Property
All website content, including text, images, graphics, logos, product names, designs, videos, layout, branding, and other materials, is owned by or licensed to Envilune.
You may not copy, reproduce, distribute, modify, sell, exploit, or use our content without prior written permission.
16. Prohibited Uses
You agree not to use our website or services to:
- Violate any law or regulation;
- Infringe our intellectual property or the rights of others;
- Submit false or misleading information;
- Upload malware, viruses, or harmful code;
- Interfere with website security or functionality;
- Scrape, crawl, or extract data without permission;
- Commit fraud or unauthorized transactions;
- Harass, abuse, or harm others;
- Engage in any unlawful, deceptive, or harmful activity.
17. Availability and Website Errors
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may update, suspend, or discontinue any part of the website at any time.
We reserve the right to correct errors, inaccuracies, or omissions, including after an order has been submitted.
18. Limitation of Liability
To the fullest extent permitted by law, Envilune will not be liable for indirect, incidental, special, consequential, punitive, or economic damages arising from your use of our website, products, or services.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, intentional misconduct, or mandatory consumer rights.
19. Disclaimer of Warranties
Our products and website are provided “as is” and “as available,” except where warranties are required by law.
We do not guarantee that products will meet every personal expectation, preference, or subjective comfort requirement.
Mandatory legal guarantees and consumer rights remain unaffected.
20. Force Majeure
Envilune is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier disruptions, customs delays, supply chain disruptions, war, civil unrest, technical failures, or government actions.
21. Governing Law
These Terms are governed by the laws of [Country/State], without prejudice to any mandatory consumer protection rights that may apply in your country of residence.
If you are a consumer in the European Union or another jurisdiction with mandatory consumer rights, you may benefit from protections that cannot be excluded by contract.
22. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Terms.
23. Contact Us
For questions about these Terms, contact:
Envilune Customer Care
Email: support@envilune.com