Legal notice
Legal Notice
This Legal Notice identifies the operator of the Envilune online store and provides important information regarding the use of this website.
1. Website Operator
Trading name: Envilune
Website: https://envilune.com
Email: support@envilune.com
Envilune is an independently operated online retail business operated by:
Enzo Arthur Krieger
Operating address:
Rua João Luiz Gonzaga, 175
Centro, Brusque - SC
88350-270
Brazil
Envilune operates as an online retailer of home décor, decorative lighting, home accessories, wall décor, tableware, soft furnishings, seasonal décor, organisation products, and related home and living goods.
2. Portuguese Tax Representation
For tax compliance purposes, Enzo Arthur Krieger is registered in Portugal as a non-resident taxpayer.
Fiscal representative:
Cloudsenjoy Consulting & Coworking Lda
Fiscal representation address:
Rua 5 de Outubro, n.º 2
Mansão do Passeio, CW 01
7580-128 Alcácer do Sal
Portugal
The Portuguese address is used for fiscal representation purposes and is not Envilune’s principal operating address, fulfilment centre, or standard return address.
3. Customer Service
Customer service is available Monday to Friday, from 9:00 AM to 6:00 PM Brasília Time (UTC-3), excluding applicable public holidays.
We aim to respond to customer enquiries within 24–48 business hours.
Customer service email:
4. E-commerce Platform
This online store is hosted by Shopify, which provides the e-commerce infrastructure used to display products, process orders, and support checkout and payment services.
5. Product Information
We make reasonable efforts to ensure that product descriptions, materials, measurements, colours, finishes, photographs, prices, specifications, and availability are accurate.
Minor variations may occur because of screen settings, lighting, photography, manufacturing tolerances, natural material variations, finishes, and product updates.
Information displayed on the individual product page, including dimensions, materials, care information, included components, and specifications, forms part of the product information.
6. Dimensions and Product Specifications
Customers should review dimensions, materials, finishes, colours, included components, assembly information, care instructions, and other relevant specifications before ordering.
Minor variations in measurements, colour, texture, pattern, or finish may occur because of manufacturing processes, materials, photography, or screen settings.
If a product is unsuitable because of its dimensions, colour, finish, style, or another personal preference, it may still be returned within the applicable return period provided that it satisfies the conditions of our Refund and Return Policy.
For non-defective or preference-based returns, return shipping costs are generally the customer’s responsibility, subject to applicable consumer law.
7. Prices, Taxes, Duties, and Availability
Prices are displayed in the currency selected on the website or shown at checkout.
Depending on the customer’s destination, applicable taxes, customs duties, import charges, shipping costs, or other destination-specific charges may be included in the displayed price or calculated during checkout.
Any amount collected by Envilune through checkout will be displayed before the customer completes payment.
Prices, promotions, shipping options, and product availability may change.
Envilune may correct genuine pricing, availability, product information, or technical errors, subject to applicable law.
8. Intellectual Property
Unless otherwise stated, the Envilune name, website content, product names, text, photographs, videos, graphics, logos, layout, and design elements are owned by or licensed to Envilune.
They may not be copied, reproduced, modified, distributed, sold, or commercially exploited without prior written authorisation except where applicable law permits.
9. External Services and Links
The website may use or link to third-party platforms and services including Shopify, payment providers, carriers, analytics services, advertising platforms, and other service providers.
Third-party services may be governed by their own terms, privacy notices, and policies.
10. Liability
Envilune takes reasonable steps to keep the website accurate, functional, and secure.
However, uninterrupted or completely error-free operation cannot be guaranteed.
Nothing in this Legal Notice excludes or limits liability or statutory consumer rights that cannot legally be excluded or limited.
11. Consumer Rights and Complaints
Customers may have statutory rights relating to product conformity, repair, replacement, price reduction, refunds, withdrawal from distance purchases, or other consumer protections.
These rights may vary by jurisdiction and remain unaffected where they cannot legally be waived.
Questions or complaints may be submitted to:
We will attempt to review and resolve concerns fairly and promptly.
12. Governing Law
Portuguese law may apply to the extent legally applicable to Envilune’s activities and Portuguese tax registration.
Nothing in this Legal Notice removes mandatory consumer protections available to customers under the laws applicable in their country or region.
13. Updates
We may update this Legal Notice to reflect legal, operational, regulatory, or business changes.
The current version will remain available on this website.
Last updated: September 2026