Legal notice
Legal Notice
This Legal Notice identifies the operator of the Envilune online store and provides important information about the use of this website.
1. Website Operator
Trading name: Envilune
Website: https://envilune.com
Business address: Rua 5 de Outubro, n.º 2, Mansão do Passeio, CW 01, 7580-128 Alcácer do Sal, Setúbal, Portugal
Email: support@envilune.com
Envilune operates as an online retailer of women’s loungewear, sleepwear, robes, cardigans, slippers, intimate basics, soft accessories, and related lifestyle products.
2. Customer Service
Customer service is available Monday to Friday, from 9:00 AM to 6:00 PM GMT, excluding Portuguese public holidays.
We aim to respond to customer inquiries within 24 to 48 business hours.
3. E-commerce Platform
This online store is hosted by Shopify, which provides the e-commerce platform used to display products, process orders, and support checkout and payment services.
4. Product Information
We make reasonable efforts to ensure that product descriptions, compositions, measurements, colors, images, prices, and availability are accurate.
Minor variations may occur because of screen settings, lighting, photography, fabric batches, manufacturing tolerances, and product updates. Material composition and care information shown on the individual product page take priority over general marketing descriptions.
5. Size and Fit Information
Product pages may include size charts, garment measurements, stretch information, and fit notes. These resources help customers make an informed selection but cannot guarantee an identical fit for every body type or personal preference.
If a customer chooses an unsuitable size, the item may still be returned within the applicable return period, provided it meets the return conditions.
The customer is responsible for size-related return shipping costs. This does not affect rights relating to damaged, defective, incorrectly labeled, or incorrect goods, or any mandatory consumer rights.
6. Prices, Taxes, and Availability
Prices are displayed in the currency selected on the website or at checkout. Taxes, delivery costs, duties, import charges, and other applicable costs will be shown or described before purchase where applicable.
Prices, promotions, shipping options, and availability may change without notice. Envilune may correct genuine pricing, product, or availability errors, subject to applicable law.
7. Intellectual Property
Unless otherwise stated, the Envilune name, website content, product names, text, photographs, videos, graphics, logos, layout, and design elements are owned by or licensed to Envilune.
They may not be copied, reproduced, modified, distributed, or commercially exploited without prior written authorization.
8. External Services and Links
The website may contain links to or integrations with third-party platforms, payment providers, carriers, review services, and other service providers. Their services are governed by their own terms and privacy notices.
9. Liability
Envilune takes reasonable steps to keep the website accurate, available, and secure. However, uninterrupted or error-free operation cannot be guaranteed.
Nothing in this Legal Notice excludes or limits liability or consumer rights that cannot legally be excluded or limited.
10. Consumer Rights and Complaints
Customers may have statutory rights relating to conformity, repair, replacement, price reduction, refunds, and withdrawal from distance purchases. These rights vary by jurisdiction and remain unaffected by this Legal Notice.
For questions or complaints, contact support@envilune.com. We will attempt to resolve concerns fairly and promptly.
Consumers may also contact the competent consumer protection authority or an eligible alternative dispute resolution body in their country.
11. Governing Law
This website is operated from Portugal. Portuguese law applies, without prejudice to mandatory consumer protections available to customers in their country of residence.
12. Updates
We may update this Legal Notice to reflect legal, operational, or business changes. The current version will remain available on this page.
Last updated: 14 July 2026