Privacy policy
Privacy Policy
Last updated: September 2026
Envilune operates this online store and website, including related information, content, features, tools, products, and services in order to provide customers with an online shopping experience.
Envilune is powered by Shopify, which provides the e-commerce infrastructure used to operate the Services.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit envilune.com, interact with our Services, make a purchase, create an account, contact customer support, or otherwise communicate with us.
Please read this Privacy Policy carefully.
Personal Information We Collect
Depending on how you interact with the Services and where you reside, we may collect or process information including:
Contact details such as your name, billing address, shipping address, email address, and telephone number when voluntarily provided;
Order and transaction information, including products viewed, purchased, returned, exchanged, or cancelled;
Payment and transaction information processed through our authorised payment providers;
Account information such as account credentials, preferences, and settings;
Communications sent to customer support;
Device and technical information, including browser information, IP address, and other technical identifiers;
Website usage information and interactions with our store;
Marketing preferences and engagement information.
Sources of Personal Information
We may receive personal information:
Directly from you when you use the website, place an order, create an account, or contact us;
Automatically through cookies, pixels, analytics tools, and similar technologies;
From Shopify and other service providers supporting our store;
From payment providers, delivery providers, advertising partners, and other authorised third parties.
How We Use Personal Information
We may use personal information to:
Operate, provide, maintain, and improve our Services;
Process and fulfil orders;
Process payments and transactions;
Arrange shipping and delivery;
Handle returns, refunds, exchanges, and customer support requests;
Maintain customer accounts;
Detect, investigate, and prevent fraud or unauthorised activity;
Comply with legal and regulatory obligations;
Send transactional communications;
Send marketing communications where legally permitted;
Personalise and improve the shopping experience;
Measure website, marketing, and advertising performance.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate the Services.
These parties may include Shopify, payment processors, fulfilment providers, delivery carriers, analytics providers, customer service providers, cloud and technology providers, advertising platforms, and other vendors acting on our behalf.
We may also disclose information where required by law, legal proceedings, regulatory authorities, or to protect our legal rights, customers, or Services.
Shopify
Our store is hosted by Shopify.
Shopify processes personal information relating to customers’ access to and use of Shopify-powered stores and may process information in accordance with its own privacy policies.
Information submitted to Envilune may therefore also be processed by Shopify and its authorised service providers.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyse website traffic, provide functionality, prevent fraud, and measure or personalise advertising.
Where required by applicable law, customers may be provided with controls to manage non-essential cookies.
Marketing and Advertising
Where permitted by law, we may use personal information to send marketing communications or show advertisements relating to Envilune.
You may unsubscribe from promotional email communications using the unsubscribe option provided in those messages.
Unsubscribing from promotional messages does not prevent us from sending transactional communications such as order confirmations, shipping updates, security notices, or customer service responses.
Third-Party Websites
Our Services may contain links to third-party websites or services.
Envilune is not responsible for the privacy practices, content, or security of websites or platforms operated independently by third parties.
Customers should review the privacy notices of third-party services before providing personal information.
Children’s Data
The Services are not intended for children who are not legally able to enter into online purchase transactions under applicable law.
We do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe a child has provided us with personal information improperly, contact us at:
Security
We use reasonable organisational and technical measures designed to protect personal information.
However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.
Customers should avoid sending sensitive or confidential information through insecure communication channels.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including order fulfilment, customer service, fraud prevention, accounting, legal obligations, dispute resolution, and enforcement of agreements.
Retention periods may vary depending on the category of information and applicable legal requirements.
Your Privacy Rights
Depending on your location, you may have legal rights relating to your personal information.
These may include rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.
Customers may also have rights relating to targeted advertising or certain forms of data sharing depending on applicable law.
Requests may be submitted to:
We may need to verify your identity before processing certain requests.
International Data Transfers
Because Envilune, Shopify, and our service providers may operate internationally, personal information may be transferred, stored, or processed outside the country where you live.
Where legally required, appropriate safeguards will be used for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, regulatory, technological, or business changes.
The updated version will be posted on this website and the “Last updated” date will be revised where appropriate.
Contact
Envilune is an independently operated online retail business operated by:
Enzo Arthur Krieger
Operating address:
Rua João Luiz Gonzaga, 175
Centro, Brusque - SC
88350-270
Brazil
Email: support@envilune.com
Portuguese Tax Representation
For tax compliance purposes, Enzo Arthur Krieger is registered in Portugal as a non-resident taxpayer.
Fiscal representative:
Cloudsenjoy Consulting & Coworking Lda
Fiscal representation address:
Rua 5 de Outubro, n.º 2
Mansão do Passeio, CW 01
7580-128 Alcácer do Sal
Portugal
The Portuguese address is associated with the appointed fiscal representative and is not Envilune’s principal operating address, fulfilment centre, or standard customer return address.